This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
IMPORTANT — Mobile & SMS Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Interpretation & Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Partner means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more equity interest.
Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Vibe Solar, 1206 Commerce Center Dr #103, Lancaster, CA 93534.
Cookies are small files placed on Your device containing details of Your browsing history.
Country refers to: California, United States.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website, accessible from www.vibesolar.com.
Service Provider means any natural or legal person who processes data on behalf of the Company to facilitate or provide the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website refers to Vibe Solar, accessible from www.vibesolar.com.
You means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information. This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service and may include information such as Your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and unique device identifiers.
When You access the Service through a mobile device, We may also collect information about the type of mobile device, mobile device unique ID, IP address, operating system, and mobile browser type.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in via the following Third-party Social Media Services: Google, Facebook, Instagram, Twitter, and LinkedIn. If You register through one of these services, We may collect Personal data already associated with Your account.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies including beacons, tags, and scripts. Cookie types we use:
- Necessary / Essential Cookies – Session Cookies required to provide the Service and authenticate users.
- Cookies Policy / Notice Acceptance Cookies – Persistent Cookies that identify if users have accepted the use of cookies.
- Functionality Cookies – Persistent Cookies that remember Your choices such as login details or language preference.
- Tracking and Performance Cookies – Persistent Cookies administered by third-parties to track traffic and usage patterns.
SMS / Text Messaging Opt-In & Data Use
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
When you opt in to receive SMS or text messages from Vibe Solar, you provide explicit consent for us to contact you via text message for service-related communications, appointment reminders, updates, and relevant information about our solar products and services.
How We Collect SMS Opt-In Data:
- Through our website contact and quote request forms
- Via verbal or written consent during sales or service consultations
- Through any other communication channel where you expressly provide consent
How We Use Your SMS Data:
- To send appointment confirmations, reminders, and updates
- To provide customer service and respond to inquiries
- To send important notifications about your solar system or account
- To follow up on service requests or solar installation quotes
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services required to deliver those messages to you.
Opt-Out: Reply “STOP” to any message at any time, or contact us at info@vibesolar.com or 661.485.5000 to be removed. Message and data rates may apply.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
- For other purposes: data analysis, identifying usage trends, determining effectiveness of our promotional campaigns and to improve our Service.
Non-Sharing of Customer Opt-In Data
We do NOT share, sell, rent, or trade customer opt-in data or consent information with any third parties or affiliates for marketing or promotional purposes.
This expressly includes SMS opt-in lists, email marketing opt-in lists, customer contact preferences, and any information submitted through our website forms for the purpose of receiving communications from Vibe Solar.
Limited sharing is only permitted with: (1) subcontractors assisting in service delivery under strict confidentiality agreements; (2) text message aggregators and carriers solely for delivering SMS messages you have opted into; and (3) as required by law or valid legal process.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Your consent to this Privacy Policy represents Your agreement to that transfer.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account or by contacting Us.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
The Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing; protect the personal safety of users or the public; or protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us. We implement commercially acceptable means to protect Your Personal Data, including secure storage, access controls, and encryption where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Analytics services we use include Google Analytics (opt-out: https://tools.google.com/dlpage/gaoptout) and Matomo (privacy policy: https://matomo.org/privacy-policy).
Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials. You may opt-out of receiving these communications by following the unsubscribe link in any email, or by contacting Us at info@vibesolar.com.
Payments
We may use third-party services for payment processing. We will not store or collect Your payment card details. Payment processors adhere to PCI-DSS standards. We may use PayPal (https://www.paypal.com/webapps/mpp/ua/privacy-full) and Authorize.net (https://www.authorize.net/company/privacy/).
Behavioral Remarketing
The Company uses remarketing services to advertise to You after You visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and how You use our Service.
No customer opt-in data, contact information, or consent records are shared for or used in connection with behavioral remarketing. Remarketing is based solely on website visit/cookie data.
Remarketing vendors include Google Ads (opt-out: http://www.google.com/settings/ads) and Facebook (opt-out: https://www.facebook.com/help/568137493302217).
Children’s Policy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you believe your child has provided Us with Personal Data, please contact Us immediately.
Links to Other Websites
Our Service may contain links to other websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vibe Solar
1206 Commerce Center Dr #103, Lancaster, CA 93534
Phone: 661.485.5000
Email: info@vibesolar.com
Website: www.vibesolar.com
License: CSLB #1036012
